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Mrzentai.com Return Policy

We are sorry if you have to file a Return Form request. In order to help you to get your return/exchange/refund smoothly, please read the following policies carefully:

• Please kindly notice that a Return Form number is required for each return. We will not process any return without the Return Form number.
• Request the return must be filed within 3 days based on the delivery date of your package. Any quality issues should be proved with photographs and descriptions. Please contact : service@zentai-zentai.com
• Return must be completed, unused, unwashed and with original packaging. Any item altered or with odors(perfume, smoke, etc) is not returnable.
• Custom orders (include size custom, special options and process with supplied design), Clearance are not returnable.
• The Return Form number will expire 3 days after we issue it. So please send us the package back as soon as you received the number.Then provide us the tracking number and other tracking info.
• After received the returned package, our staff will process the return by inspect the returned items. The refund funds will be posted to your Paypal account in 5-7 business days for your Paypal account to make it available.
• Mrzentai reserves the rights to deny credit if items returned in unacceptable condition.
• Customers will be responsible for all return shipping cost. Returns marks COD will be refused.
• For remake orders, we will send it out via super saver. If you need faster shipping, you need to cover the postage.

Kindly remainder: please send returns by postal office which is preferred.Learn more...

Contact Mrzentai.com

Can't find what you're looking for? Please contact us at:service@zentai-zentai.com.

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